Plain Language Commitment: We wrote this Privacy Policy to be straightforward and easy to understand. If something is unclear, our support team is happy to explain it to you in plain language — just send us a message at support@pwh99.net.
1 Introduction
PWH99 ("we," "us," or "the Company") operates the online gaming platform at pwh99.net. We are committed to protecting the privacy and personal data of every player who registers and engages with our services in the Philippines.
This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights available to you under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. It applies to all personal data collected through the Site, our mobile experience, customer support channels, and any related services.
By creating an account on PWH99 or by continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please stop using the Site and contact us to request account closure.
2 Personal Data We Collect
We collect only the data we actually need to provide you with a safe, personalised, and legally compliant gaming experience. Here is a breakdown of what we collect:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (e.g., PhilSys ID, Passport, UMID, Driver's Licence) |
| Contact Data | Email address, mobile number, residential address |
| Account Data | Username, encrypted password, security questions, account preferences |
| Financial Data | Payment method details (e.g., GCash account reference, Maya wallet ID, bank account details for InstaPay/PESONet), transaction history, deposit and withdrawal records |
| Technical Data | IP address, device type, operating system, browser type, session duration, login timestamps |
| Usage Data | Games played, bets placed, pages visited, features used, promotional offers accessed |
| Communications Data | Support chat transcripts, emails, feedback submissions, survey responses |
We do not intentionally collect sensitive personal information such as health data, religious beliefs, or political affiliations. If such data is inadvertently shared during a support interaction, it will be deleted promptly.
3 How We Collect Your Data
PWH99 collects your personal data through several channels:
Direct Collection
You provide data directly when you register for an account, complete KYC verification, make a deposit or withdrawal, contact our customer support team, respond to surveys or promotions, or update your account profile.
Automated Collection
When you visit and use the PWH99 platform, we automatically collect technical and usage data through cookies, web beacons, server logs, and similar technologies. This data helps us monitor platform performance, detect suspicious activity, and improve the overall experience for all players.
Third-Party Sources
We may receive identity or payment verification data from licensed payment processors (such as GCash, Maya, or your bank), KYC verification service providers, and fraud detection partners. All such third parties are contractually bound to handle your data securely and in line with applicable law.
4 Why We Use Your Data
PWH99 processes your personal data only for legitimate, specific, and clearly defined purposes. We do not use your data in ways that are incompatible with what is listed below:
- Account Management: To create, maintain, verify, and manage your PWH99 player account.
- Identity Verification (KYC): To comply with regulatory requirements and confirm you meet the age and eligibility criteria for real-money gaming in the Philippines.
- Transaction Processing: To process deposits, withdrawals, and bonus credits securely and accurately.
- Customer Support: To respond to your enquiries, resolve disputes, and improve our support services.
- Legal Compliance: To meet our obligations under the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and applicable gaming regulations. This includes reporting obligations to the Anti-Money Laundering Council (AMLC).
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, multi-accounting, and other prohibited conduct.
- Platform Improvement: To analyse usage patterns, fix bugs, and develop new features that better serve Filipino players.
- Responsible Gaming: To monitor gaming behaviour and apply responsible gaming tools where necessary to protect vulnerable players.
- Marketing Communications: To send you relevant promotions and offers — only with your explicit consent, and only through the channels you have opted into.
Consent-Withdrawal: If you have opted in to marketing communications and later change your mind, you can withdraw your consent at any time by updating your account notification settings or contacting our support team.
5 Sharing Your Personal Data
PWH99 does not sell, rent, or trade your personal data. We only share your information with trusted parties when it is strictly necessary:
Payment Processors
To process your deposits and withdrawals, we share the minimum required payment information with licensed payment service providers such as GCash, Maya, GrabPay, Coins.ph, and partner banks. These providers operate under their own privacy policies and applicable Philippine financial regulations.
KYC and Compliance Partners
We use accredited third-party identity verification providers to process your KYC documents. These partners are bound by strict data processing agreements and handle your documents solely for verification purposes.
Regulatory and Law Enforcement Authorities
We are legally required to disclose personal data to regulators, law enforcement agencies, and courts when compelled by valid legal process or when we have reasonable grounds to believe disclosure is necessary to prevent a crime or protect the safety of our players.
Service Providers
We engage reputable third-party service providers for functions such as cloud hosting, analytics, fraud detection, and customer support technology. All such providers are vetted and bound by contractual data protection obligations consistent with the Data Privacy Act.
PWH99 never shares your data with third-party advertisers or data brokers. Your information is used only to support the services you use on our platform.
6 Cookies & Tracking Technologies
PWH99 uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players use our site. Here is a summary of the types of cookies we use:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Essential for logging in, maintaining your session, and processing transactions securely. | No — required for the site to function |
| Functional | Remembers your preferences such as language settings, game history, and display options. | Yes |
| Analytical | Collects anonymised data on how players navigate the site, which pages are visited most, and where errors occur. | Yes |
| Security | Helps detect and prevent fraudulent activity, bot access, and suspicious login patterns. | No — required for account security |
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of some features on the PWH99 platform.
7 How Long We Keep Your Data
PWH99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law:
- Active Account Data: Retained for the duration of your account and for five (5) years after account closure, as required under AML regulations.
- KYC Documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
- Transaction Records: Retained for ten (10) years in compliance with AMLA requirements.
- Support Communications: Retained for three (3) years for dispute resolution and quality assurance purposes.
- Marketing Consent Records: Retained for the duration of your consent and for one (1) year after withdrawal to document compliance.
When data is no longer needed and retention periods have expired, it is securely deleted or anonymised so it can no longer be linked to you.
8 Security Measures
PWH99 takes the security of your personal data seriously. We implement a combination of technical and organisational measures to protect your information from unauthorised access, loss, misuse, or alteration:
- 256-bit TLS/SSL encryption for all data in transit
- AES-256 encryption for sensitive data stored on our servers
- Strict role-based access controls limiting data access to authorised staff only
- Multi-factor authentication (MFA) for internal system access
- Regular security audits and penetration testing by independent cybersecurity firms
- 24/7 monitoring systems for anomalous activity and intrusion detection
- Staff training on data privacy and security best practices
In the event of a personal data breach that poses a risk to your rights and freedoms, PWH99 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach and will inform affected players as required by law.
9 Your Data Rights Under Philippine Law
As a data subject under Republic Act 10173, you have the following rights regarding your personal information held by PWH99:
Right to Be Informed
You have the right to know what personal data we collect, why we collect it, and how it is processed — which is exactly what this policy is for.
Right of Access
You can request a copy of the personal data we hold about you at any time. We will provide this within 30 days of your verified request.
Right to Correction
If any of your data is inaccurate or outdated, you can request that we correct or update it. You can update most information directly through your account settings.
Right to Erasure
You may request deletion of your personal data when it is no longer necessary for the purpose it was collected, subject to our legal retention obligations under AML and gaming regulations.
Right to Object
You can object to the processing of your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests where your rights outweigh ours.
Right to Data Portability
You may request your personal data in a structured, commonly used, and machine-readable format so you can transfer it to another service provider.
Right to Lodge a Complaint
If you believe we have not handled your data properly, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of your data rights, contact our Data Privacy Officer at support@pwh99.net. We will respond to verified requests within thirty (30) days.
10 Protection of Minors
PWH99 strictly prohibits the use of our platform by anyone under the age of 21. We do not knowingly collect personal data from individuals below this age threshold. Our registration process includes age verification steps, and KYC procedures further confirm player eligibility.
If we discover or are notified that we have inadvertently collected data from an underage individual, we will immediately suspend the associated account, delete the relevant personal data, and refund any deposited funds to the payment source without delay.
Parents and guardians who believe a minor has registered on PWH99 should contact our support team at support@pwh99.net immediately. We take this issue very seriously and will act swiftly.
11 International Data Transfers
To deliver our services, some of your personal data may be processed by our technology and service providers in locations outside the Philippines. When this occurs, PWH99 ensures that appropriate safeguards are in place to protect your data to the same standard required under Philippine law.
These safeguards may include contractual clauses approved by the National Privacy Commission, adequacy decisions for countries with equivalent data protection standards, and standard data processing agreements with all third-party vendors.
We do not transfer your data to jurisdictions that do not offer adequate privacy protections without implementing the safeguards described above.
12 Changes to This Privacy Policy
PWH99 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify you by email (to the address registered on your account) and post a prominent notice on the Site at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this page periodically to stay informed about how we protect your personal data.
Continued use of the PWH99 platform following the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes, you should stop using the Site and request account closure.
13 Contact Our Data Privacy Officer
If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal data at PWH99, please reach out to our designated Data Privacy Officer:
- Email: support@pwh99.net
- Subject Line: "Data Privacy Request – [Your Registered Username]"
- Response Time: Within 5 business days for general enquiries; within 30 days for formal data subject requests
For complaints that we are unable to resolve to your satisfaction, you may escalate to the National Privacy Commission of the Philippines. More information about filing a complaint with the NPC is available through official Philippine government channels.
When submitting a data rights request, please include your full registered name, account username, and a government-issued ID for verification purposes. We cannot process requests without verifying your identity first.